FAQ

SHIPPING

Do I get a tracking number?

Yes, once you have completed your order, you will receive a tracking number and the carrier. If you still have any question, do not hesitate to contact us.

Checking my tracking number seems my Ludus Ludi game has been delivered but I did not receive it. What can I do?

Most of the times, the carrier has delivered it to any colleague or neighbor. Please, check with them. If not, you can contact directly to the agency to make the process faster, but you can also of course contact us and we will help you to solve this issue.

When do I receive my game?

We will process the order within 48 hours at maximum, but we usually process it the next day. Depending on the dates (like Xmas) it can take a bit longer, we will make sure it gets on time.

Can I check shipping cost before paying?

Yes, you can check the final price it before

PAYMENT

How methods can I use to pay?

We accept payment via PayPal and Stripe. Both methods are really easy to use and totally sure.

Once I have process my order, I would like to cancel it. Is it possible?

Yes, as soon as the product has not left our warehouse. In that case, we are afraid we can not do anything.

Is it possible to withdrawal the product I have purchased?

Yes, it is possible. Please, contact us and we will explain you the next steps to follow. Please, keep in mind the product must be in the same condition as it was delivered, including its original box, labelling and with all their accessories (including any instruction). We will also ask you for a copy of the invoice and the cause of withdrawal. The charges for returning products are to be on the customer. When the game has been inspected, we will send a replace within 48hours of receipt at our warehouse. As customer, you will have seven working days from the receipt of goods to contact us asking for a withdrawal.

STOCKIST & DISTRIBUTORS

I have a shop and would like to become an stockiest, can I?

Of course, please drop us an email to orders@picopao.com and we can talk about a possible cooperation.

In which shops can I find your games you?

We have stockiest worldwide, including great points as MoMA, Isetan, The Conran Shop, Corso Como, 107 Rivoli, twentytwentyone, Axis… If you want to know more, please fill our contact form link.